Omolola Sarah Olaitan
Customer-Focused Professional with Public Administration Background
Oworoshoki, NG.About
Highly motivated and customer-focused professional with a background in hospitality and a Diploma in Public Administration. Adept at problem-solving, effective communication, and managing diverse responsibilities in fast-paced environments. Eager to leverage strong interpersonal skills and dedication to contribute to an organization's success and well-being.
Work
Riveral Hotel
|Waitress
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Summary
Provided exceptional customer service and managed dining operations, contributing to a positive guest experience in a dynamic hotel setting.
Highlights
Delivered attentive and personalized service to an average of 50+ guests per shift, enhancing overall guest satisfaction.
Efficiently managed high-volume orders and processed payments accurately, ensuring smooth table turnover.
Resolved guest inquiries and concerns promptly, improving service quality and maintaining positive customer relations.
Collaborated effectively with kitchen and bar teams to ensure accurate order delivery and a seamless dining experience.
Sweet Mouth
|Chef
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Summary
Managed daily kitchen operations and food preparation, ensuring high standards of quality and efficiency in a fast-paced culinary environment.
Highlights
Prepared diverse menu items, ensuring consistent quality and adherence to recipes, contributing to positive customer feedback.
Managed kitchen inventory and supplies, optimizing stock levels and minimizing waste by an estimated 10%.
Maintained a clean and organized kitchen environment, adhering to strict health and safety regulations.
Collaborated effectively with front-of-house staff to ensure smooth order flow and timely service delivery.
Education
Ibadan Polytechnic
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Diploma
Public Administration
IFAKO COMPRHENSIVE SENIOR HIGH SCHOOL
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High School Diploma
Senior Secondary Certificate Examination (SSCE)
MUSLIM MISSION NURSERY AND PRIMARY SCHOOL
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Primary Education
First School Leaving Certificate (FSLC)
Languages
English
Skills
Communication Skills
Effective Communication, Interpersonal Skills, Active Listening, Customer Service.
Problem-Solving
Problem Resolution, Critical Thinking, Solution-Oriented.
Work Ethic & Autonomy
Self-Management, Discipline, Dedication, Independent Work.
Hospitality Operations
Kitchen Operations, Food Preparation, Guest Relations, Order Management, Inventory Control, Table Service.
Administrative Support
Organizational Skills, Record Keeping, Public Administration Principles.
References
Mrs. Taiwo Adeola
Tel: 08073378273